About us
Over 30 years of experience in quality auditing and certification
As early as the 1990s, CertUp—then known in Belgium as Management Information—was the first Belgian company to conduct quality audits for educational providers and, later, for consulting firms. Since there were no methods suitable for these sectors, the company developed its own Qfor audit methodology as well as the IT tools necessary for its implementation. Today, more than 30 years later, this expertise and these tools enable Normec CertUp to support both independent institutions and large organizations in Belgium and France.
The Convergence of Two Complementary Areas of Expertise
In 2019, Normec CertUp merged with Maïeutika in France. Since 1998, Maïeutika had been supporting, among others, educational institutions, stakeholders in skills development, and organizations in the social and solidarity economy. This merger brought together many years of experience in the field of certification, in-depth practical knowledge, and a strong culture of continuous improvement. The merger of CertUp and Maïeutika subsequently evolved into one of the first bodies accredited by COFRAC for Qualiopi certification.
A human-centered, consistent, and committed approach
Today, the organization—which operates in Belgium and France—is part of the European Normec Group and continues to grow under the name Normec CertUp. It maintains its specialized, human, and personalized approach while benefiting from the resources, stability, and expertise of an international group active in the fields of testing, inspection, certification, and compliance.
Contact us
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Ninoofsesteenweg 1078/2+32 2 412 04 00 info-certup@normecgroup.com
1080 Brussel
Belgium -
34 Quai de la Loire+33 1 85 64 26 26 info-certupfr@normecgroup.com
75019 Parijs
France
Discover Our Services
We help you demonstrate the quality of your operations, meet applicable requirements, and enhance your organization’s reputation among your customers, partners, and regulatory authorities.
Your access to the Normec CertUp tools
Accreditations & recognitions
Normec CertUp is accredited by BELAC in accordance with ISO/IEC 17021-1 and ISO/IEC 17029 for its certification and assessment activities in Belgium. In France, Normec CertUp holds COFRAC accreditation in accordance with the ISO/IEC 17065 standard. These accreditations enable Normec CertUp to certify quality management systems in accordance with the ISO 9001 and QUALIOPI standards and to verify compliance with the “Basic” and “Important” levels of the CyberFundamentals Framework.
We are part of the Normec Group.
Normec is a leading company in the TICC (Testing, Inspection, Certification, Conformity) sector. Our scope of activities ranges from the quality of (drinking) water, air, and soil to fire safety, food safety, and management systems. Every day, we are committed to creating a safe and healthy work and living environment—for current and future generations.
Suggestions, complaints, appeals or notifications
Do you have a suggestion to improve our way of working? Do you have comments about a service or an employee of Normec CertUp? Do you disagree with the decision of the Certification Committee following an audit? Would you like to give us feedback about an organisation certified by Normec CertUp?
In that case, please complete the form below, and we will work with you to find a solution.
Would you like to file a complaint against an organisation certified by Normec CertUp? Please address your complaint to the organisation concerned first. If you do not receive a response or are not satisfied with the handling of your complaint, please contact Normec CertUp.
You can also submit your suggestion, complaint, appeal or notification by telephone via +32 2 414 05 00 for Belgium and +33 01 85 64 26 26 for France.
We guarantee you:
- An acknowledgement of receipt of your complaint, appeal or notification within 72 hours after submitting the form below or making contact.
- A thorough analysis of the admissibility of your complaint, appeal or notification by a designated representative of Normec CertUp within two weeks of receipt of the form or contact. This person was in no way involved in the audit.
- If your complaint, appeal or notification is considered inadmissible, you will be notified of this in writing.
- You will be kept informed by telephone or e-mail of the progress of the case until it has been definitively resolved and closed.
- Your complaint, appeal or notification will be handled and registered confidentially, independently and with the necessary care.
Please share your comments or suggestions with us
Frequently asked questions about Normec CertUp
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Normec CertUp is a specialized audit company with more than 30 years of experience in quality audits, certification and registration audits. CertUp supports organizations within training, consultancy and competence development with independent audits and practical guidance.
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Normec CertUp supports, among others, training organizations, consulting companies and service providers who want to demonstrate their quality or obtain professional accreditations.
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You can contact Normec CertUp for Qfor audits, ISO audits, registration audits for the SME portfolio, WSE audits and audits for training and consulting organizations, among others.
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A Qfor audit is a quality audit for organizations active in training, coaching and consultancy. With a Qfor certification you show that your services meet clear quality criteria and are professionally assessed by an independent party.
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Organizations choose Normec CertUp because of the combination of independence, personal guidance and years of experience. Thanks to the people-oriented approach and practical way of working, organizations not only receive an audit, but also insights that help to further improve processes and services.
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Normec CertUp est principalement actif en Belgique et en France. Selon les besoins de ses clients, des audits Qfor et ISO sont également réalisés au Luxembourg, aux Pays-Bas et en Espagne.
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Depuis 2020, près de 2.000 organismes de formation, CFA, centres de bilan de compétences et opérateurs de VAE ont confié leurs audits à CertUp-Maïeutika, aujourd’hui Normec CertUp. Cette expérience s’appuie sur une grande équipe d’auditrices et d’auditeurs répartis sur l’ensemble du territoire français et issus du secteur de la formation professionnelle et du développement des compétences.
Rigoureusement sélectionnés, formés en continu et régulièrement évalués, nos auditeurs adoptent une posture à la fois exigeante et bienveillante. Leur mission est de donner du sens à la conformité : ils adaptent leurs questions au contexte de chaque organisme, analysent l’usage réel des éléments de preuve et privilégient une vision globale de son fonctionnement plutôt qu’une lecture strictement administrative des indicateurs.
L’audit devient ainsi plus qu’un simple contrôle de conformité : il constitue un levier de compréhension et d’amélioration continue. Cette démarche repose sur un système complet d’assurance qualité et de gestion de l’impartialité, évalué chaque année par le COFRAC dans le cadre de l’accréditation de Normec CertUp.
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Normec CertUp, au préalablement connus en France sous le nom CertUp-Maieutika, a établi des accords-cadre avec plusieurs réseaux régionaux, nationaux, ainsi qu’avec des fédérations et organisations professionnelles françaises.
Les réseaux partenaires bénéficient, entre autres, de services spécifiques de soutien à la préparation des audits : des sessions de questions/réponses, des webinaires thématiques… Selon les modalités définies dans l’accord-cadre établi avec la tête de réseau, les organismes adhérents peuvent également bénéficier d’une réduction financière sur leurs cycles d’audit initial.
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Normec CertUp applique une politique stricte afin de garantir des audits et des décisions de certification indépendants. Les conclusions sont fondées sur des éléments de preuve objectifs, sans influence commerciale, financière ou autre. La décision de certification est prise par des personnes qui n’ont pas participé à l’audit, ce qui assure une séparation claire entre l’évaluation et la décision finale.
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Non. Les auditeurs réalisent l’évaluation et établissent leurs constats, mais la revue du dossier et la décision de certification sont confiées à d’autres personnes. Normec CertUp conserve par ailleurs l’entière responsabilité de la mission, y compris lorsque l’audit est réalisé par un auditeur indépendant ou sous-traitant formé, accompagné et évalué par l’organisme.
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Afin d’éviter tout conflit d’intérêts, Normec CertUp ne réalise pas de missions de conseil sur mesure ni d’audits internes pour les organisations qu’il certifie. Il peut toutefois proposer des informations générales et un soutien à la compréhension du processus d’audit, à condition que ces interventions ne constituent pas un accompagnement personnalisé à la mise en conformité.
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La durée et le prix des audits sont calculés à l’aide d’une grille standard, appliquée de manière cohérente à tous les audits relevant du même référentiel ou de la même norme. Cette méthode contribue à garantir un traitement équitable, transparent et indépendant de chaque organisation.
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Ces éléments sont définis dans le règlement d’audit, un document interne de Normec CertUp. Celui-ci décrit les missions, les responsabilités et les procédures de travail de la Commission de certification et de l’équipe d’audit.
Ce règlement vise à garantir l’indépendance, l’impartialité et le professionnalisme des contrôles. Il constitue également un cadre de référence pour les auditeurs et la direction.
Le règlement d’audit de Normec CertUp peut être demandé à tout moment via notre formulaire de contact.
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Normec CertUp can guide sector federations and member organisations through the development and roll-out of sector-specific quality standards and audit methods. In doing so, we draw on more than 30 years’ experience in quality audits, certification and quality assurance. Our tried-and-tested audit tools can also be made available and adapted to the needs of your sector or member organisation.
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With a sector-specific quality standard, you create a clear professional benchmark against which your members can measure themselves and through which they can visibly distinguish themselves. You will enhance the quality and reputation of your sector, instil greater confidence in customers and offer certified members a tangible commercial advantage. A quality label or certificate makes quality tangible, increases the visibility of reliable service providers and helps your sector organisation to systematically monitor service standards.
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Yes. Normec CertUp is accredited by BELAC for ISO certification within IAF sectors 32, 33, 35, and 37. In addition to its BELAC accreditation for the aforementioned IAF sectors, Normec CertUp can conduct ISO 9001 audits in Belgium, the Netherlands, France, and Spain.